spectrum unreturned equipment fee reddit

Please be more courteous and aware next time. Actually, one of the reps I spoke to said he would do what you suggest, but then did not do so. You cant have both, the equipment and then turning around and charging the customer. Ended up just going back to the store and they magically “found” it in their system. I cancelled my service because I moved in with someone else who already has service. Press question mark to learn the rest of the keyboard shortcuts. Spectrum customer service is available 24 hours a day, seven days a week. Return it, if in store keep receipt showing returned. Anyway, not looking for any advice, just wanted to try to save someone else some future pain. will soon be Spectrum We’re happy to announce Oceanic Time Warner Cable ® has merged with Charter Communications to become part of America’s fastest growing TV, Internet and Voice provider. I also filed a complaint with the FCC in the hopes that maybe others will eventually complain about this practice as well and something will be done (not high hopes in the current US climate, but you never know). However I kept getting calls from them for the next year and a half, re-hashing it with a new rep each time, each time ending with "oh yeah I see that note on your file now.". I recently moved to a location where there is no FIOS, and I had disconnected my service last month. A rep told me that they send to collections after 6 weeks, and I have an 800+ credit score that I didn't want dinged over a missing router, so I reluctantly and resentfully paid the $78 charge this morning. In the past, Spectrum internet customers could cancel services at any time without facing consequences. I’ll just pay the router cost and call it bad luck. How much is the router now that you take off the box? The payment of an But the router information was illegible. Do you have the tracking # from the package? It’s 5 bucks a month for wife. などで活躍するカルテワゴンです。キャスターが付いているので移動もラクラク サイズW665×D320×H935mm個装サイズ:72×37×99cm重量個院病)い違クッペス(品商連関※【USA在庫あり】 ハーレー純正 LEDブレットターンシグナルキット フロント アンバーLED 黒 67800977 HD店 。 Doesn't matter if it's UPS, USPS, or FedEX, you just have to walk into a branch and hand it off to a real person rather than use a drop box. It's possible that someone at Spectrum had that info, but just not the people I was able to speak to. I cancelled my Spectrum service because I was moving out of state, and they sent me a box with a pre-paid label to ship my router back. That includes things like Spectrum Modems, Spectrum Cable Boxes, or Spectrum DVRs. $10 per 50 GB; $30 for unlimited $9.25 per transaction fee Up to $180 Up to $149 CenturyLink Up to $15/mo. By using our Services or clicking I agree, you agree to our use of cookies. I'm sorry this happened. It's ridiculous. I called over and over for a good 20 hours but to no avail. Charter accused Kevin of failing to pay for unreturned equipment, even though Kevin paid his final bill in full and has a receipt for a returned cable box. I am disputing being charged a fee for equipment that you kept. If I had to do it all over again, I would have taken the router into a Spectrum office and demanded a receipt, the person's name receiving it, etc. I dutifully did so the same day my service was cancelled, and then was quite surprised to receive a call two weeks later from a representative asking where my router was. for HD-Box, up to $9.99/mo. Have them ready when the technician comes to install services; let him know you won't be renting their hardware. Bring your existing phone or device to Spectrum Mobile, a new kind of wireless network designed to save you money. I just turned it over to my mailman (who I actually had something of a personal relationship with, I trusted, and who had successfully delivered 30+ outgoing boxes for me over the last year). I honestly wonder now if he just told me that to get me off the phone. Can you help remove it Your account at your fingertips. What does this change mean for Spectrum customers? I cancelled my Spectrum service because I was moving out of state, and they sent me a box with a pre-paid label to ship my router back. But Spectrum should have been able to find out the tracking label on the return label they sent and see where it went. Like I said, I really wish I'd seen that thread a month earlier. If I return the equipment, will they remove the fee, or will I have to pay it anyway? Under the new policy, consumers are better off waiting until the end of their billing month to cancel if they’re looking to avoid charges for internet service that’s no longer in use. order over (after discounts) and it ships free. EQUIPMENT & EXTRAS Digital, HD, DVR or HD-DVR Set-Top Box and Remote Package _____$ 11.75 DVR Service Fee (per Enhanced DVR (per Enhanced Whole House … How to Return Spectrum Equipment (without getting unreturned equipment fees). Again, it sucks this happened to you. I was irritated by that point, so I refused, and then got a call a week about it for the next six months and a bunch of junk mail! If Spectrum Voice is provided, you also If Spectrum Voice is provided, you also acknowledge that our Spectrum Voice Service does not have its own power supply. I explained to her that she was offering me exactly what I had begged for five days prior and was told I couldn't have, and she had no idea what I was talking about. It never occurred to me at the time that there would be any issue. If I don't return it , am I risking my credit history? Better yet just buy your own. If they emailed you the label it might have the tracking # or you might be able to click the link again and get it. Thing is, I never had received any such box from them, because I never had TV service, only internet. Press question mark to learn the rest of the keyboard shortcuts. Anything trackable or delivery confirmation from the USPS works, and bonus: legally you returned it the date it was postmarked, not the date they received it. Press J to jump to the feed. If I have to pay it anyway, I might as well keep the equipment as a backup for the new place, right? Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Not one week later, I got a call from a rep offering me the intro rate again! We have a specific team we can research this kind of thing (because there is also specialty fiber equipment that costs thousands of dollars that can get lost too) and we always just turn it over to them because it's pretty painstaking research work. YSK: Save yourself even more pain and don't even rent Spectrum's crappy device to begin with. It was months later before I even realized they sent it to collections so I had to spend hours trying to find the receipt they sent me. Thats what you get for being careless. I am so, so happy that I am not forced to deal with them anymore. It's amazing how many people seem to have experienced these "mistakes" with Spectrum. Timely mailed is timely paid. 7 On Your Side's Nina Pineda has what you need to know. Fine. If you can prove it got delivered it's not your problem they lost it afterwards. Everything about Spectrum was just a comedy of errors. Call to check your Spectrum account balance and pay your bill Women at the store was great. No, alas. Equipment fees: $7.99/mo. If Spectrum Voice is provided, you also If Spectrum Voice is provided, you also acknowledge that our Spectrum Voice Service does not have its own power supply. I had a similar thing happen with my box and a router. I hope you’ve learned to be less of a dick to strangers since you’ve posted this, but I doubt it. Don’t mail it in and immediately call them tho. Two things. I turned it into a store though and they still sent it to collections. Press J to jump to the feed. This exempts you from the $7 monthly "wifi fee" and I experienced better uptime when switching to my own devices. And the second thing is the standalone routers they issue out now can easily push over 300 megs (their current max) through a fairly large house (source: have one). They dont bill you the day after you cancelled. Antivirus You had said it might take a month, but now this is the THIRD month/invoice on which I see that charge. for DVR service—or $5.00/mo. You can post for technical support, advice, or just to vent. r/Spectrum: A forum for the discussion of Charter's Spectrum service. Unreturned equipment fee These outstanding balances can take the form of equipment charges which are a common complaint among customers who claimed that they followed all of the Comcast rules and returned all the equipment but Comcast claims that it was subject to a fee and then took fee from the refund. In the event that the Equipment is destroyed, damaged, lost or stolen, or not returned to Spectrum, Customer shall be liable to Spectrum for applicable on-going rental fees and/or unreturned Equipment charges as set forth in Well, the account balance is still 450... so 450 for the router please. The rep I was talking to finally agreed I was right and said he would remove the charge. I had returned the set top box and router to Verizon via UPS, and the UPS confirmation shows that it was delivered. They’re just shady about it. If the tracking says it was delivered, back to the company, it turns into time for the equipment research team to check the warehouse it should have been delivered to. And they won’t charge you $10/mo, they’ll charge for the full replacement cost of the equipment. Find the frequency range in the first column on the left side of the chart and correspondingSG-1000 The maximum early termination fee is $480. for cloud DVR Spectrum charges $7.99 per month for each HD-Box (TV receiver). We’re happy to announce Oceanic Time Warner Cable ® has merged with Charter Communications. Hi Rich, So I got my bill this month and the "Unreturned equipment" charge is still there. It went to collections and I disputed it. However Verizon has charged me $374 before taxes for unreturned equipment… Do some research and buy yourself a good, up-to-date cable modem and wifi router. A $49.99 fee for “Credit Card Payment Rejection or Denial” and a $25 charge for … Please return my Sign in for the easiest way to view and pay your bill, manage your account, watch TV anywhere and more. Call to check your Spectrum account balance and pay your bill via the automated service. A New York congressman is urging a federal consumer protection agency to look into Charter Spectrum's alleged partnership with a debt collection company. I dutifully did so the same day my service was cancelled, and then was quite surprised to receive a call two weeks later from a representative asking where my router was. I countered by saying they first had to show proof of giving it to me. Scammers are seizing on Spectrum's ongoing battle with New York State to take full advantage of customer confusion. Join our community, read the PF Wiki, and get on top of your finances! It's illegal. I am not disputing the late equipment return. You must also return all Leased Equipment within 30 days following disconnection of your DISH service, and if you do not, DISH will charge “Unreturned Equipment Charges,” at DISH’s I work tech support for an ISP and the tracking is generally fine if you also take down the tracking number so you can confirm where it went yourself. Unreturned Equipment Fee. If via mail call and make sure you let them know. I know this because asked the next one the following week if he had made any notes in my file about it, or any indication that he had turned it over to a research team, or anything similar, and she said no. She said “Don’t Call our 1800 number, just come right back to the store and we can usually get it resolved without all the hassle”, New comments cannot be posted and votes cannot be cast, More posts from the personalfinance community. Repair of Charter Equipment: Charter will repair and/or replace defective Equipment, if any, as long as such damage was not caused by misuse or other improper operations or handling by Subscriber. I took a credit hit for a few months but it eventually got fixed. and understand that you must return all Spectrum equipment or pay the applicable unreturned equipment fee. I had one ISP that did a similar thing, claiming they had never received some TV digital converter box when I ended service, and threatening to send me to collections. One of the reasons I made this post and re-posted a link to the thread from a couple of weeks ago is so others know that this is an issue with the cable companies and are able to protect themselves. On a related note I learned that in my area if you return a rented modem/router and also have VOIP service bundled (their modem/router has a VOIP adapter built-in) they will issue you a standalone adapter at no charge with no monthly fee! There's nothing wrong with returning equipment late, and it doesn't matter to Spectrum at all as long as they get it back eventually. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. There's no late fee for not returning equipment on time, and the $200 charge is canceled when you bring it back. I am lucky enough to have Wave G in my new location, but will certainly do my best to avoid being a Spectrum customer ever again in the future - they lost a customer for life over $78. Im only being rude cuz they give you a good amount of time to return it. Get up and drive to the store and get a receipt. Whether you’re in the market for a new Internet Service Provider (ISP) and considering Spectrum or you’ve already shopped around and made your choice, the next step is clear: ordering your service and installing it. For all you know whatever Spectrum warehouse received it just sat it on the shelf and didn't actually scan it back into inventory, so it sits in limbo and then you get charged. Equipment rental fee Data overage fee Late payment fee Cancellation fee Setup and installation fee AT&T $10/mo. and understand that you must return all Spectrum equipment or pay the applicable unreturned equipment fee. In the future I will be taking my returned equipment to a human being and getting a name and a receipt. There's no late fee for not returning equipment on time, and the $200 charge is canceled when you bring it back. They refused, so I cut the cord. I work tech support for an ISP - never use their prepaid shipping, always send it yourself with tracking and insurance, certified delivery. And hold onto that receipt for a couple years to be safe. Spectrum says they don’t charge rent for the router...but then they charge you for the WiFi access which the router makes possible...so you are paying to rent the damn router. We’ll walk you through the process of both self-installation and professional installation of Spectrum service. IDK I use pre-paid shipping to make returns fairly regularly and the person at the counter prints me off a receipt and tracking numbers. It may take some time but they'll refund it. "Unreturned Equipment Fee" refers to a fee charged by Comcast to a subscriber for any unreturned Xfinity Equipment upon termination of the services provided under this Agreement. will this show up on my credit ? Take the equipment in personally and get a receipt. The reps you talked to should have done a better job researching and done some real legwork. When Spectrum’s May bill arrived, the cable company charged the reader $59.99 for the next month of service, and just under $75 in fees for last month’s payment mishap. SUBSCRIBE NOW $3 for 3 … As tech support for another cable company, this is true, always get a receipt for equipment, we field these kinds of calls a few times a month. A forum for the discussion of Charter's Spectrum service. You chose to borrow equipment so please return it in a timely manner. Returned Check Fee $25.00 per occurrence Residential Radio Collection Fee $300.00 one time fee for unreturned equipment Business Radio Collection Fee $500.00 one time fee for unreturned equipment VoIP Unit Collection Fee Case in Point: At one point when I was still a customer they raised my rate for cable, so I asked them to extend my intro rate. 10 Email Addresses: with more than 10GB of storage per address. If you forget to return your equipment, Spectrum will charge you for it. I tried to resolve over the phone but that was a disaster. Produced my receipt. Can take 7 business days to remove. Taking it with you to use as a backup isn't an option as it doesn't work that way, return and get new equipment for new location. DO NOT MAIL IT IN! Follow these steps to get started. Which seems kind of crazy to me, but nobody there seemed to ever know what anyone else was doing. Offer may be changed or withdrawn at any time Equipment Lease Fee: $9.99 per month or $199.99 prepaid 24-month lease – like getting four months free! I send lots of packages with pre-paid labels and have never had one go missing before now. 4 months ago. Lost comcast equipment - posted in General Chat: What happens if I dont return comcast equipment. The CSR won’t know shit till it’s been received by the warehouse. 1 Customers that purchased Internet services from Time Warner Cable Business Class, Brighthouse Networks, or Charter before June 11, 2017 may continue to receive the same Internet service plan, features, and supplemental services at the same prices offered as of June 11, 2017 (“Legacy Services”) until such time as Spectrum discontinues the Legacy Services by written notice to such Customers. I just got a box from Spectrum in the mail, unannounced. In the future, I will be taking these things down to a human being myself and getting every possible piece of information about the return before I leave the item with a cable company rep. Another person up-thread suggested that Spectrum should have the label tracking number, but I asked a rep about that, and she told me that they only had the record that a rep sent me a box and label, but not the label info, apparently. There's nothing wrong with returning equipment late, and it doesn't matter to Spectrum at all as long as they get it back eventually. Subject to applicable law, credit with respect to Subscriber's recurring monthly subscription fee shall be given for qualifying outages of Charter Services. Comcast has begun gradually rolling out 2019’s rate increases for cable television, equipment, and various service fees, starting with some markets on the east coast, sending the cost of Xfinity’s Digital Starter TV package over $100 a month when customers add typical equipment … I kept calling every week since then, but it never turned up. This happened to me. I returned my box to the store but got a bill for 450 bucks six weeks later. Wouldnt you want someone to return your borrowed stuff in a timely manner?? They “lost” it somewhere in the store when I dropped it off. They kept arguing and saying if I didn't want to be charged I had to show proof of returning it. Then I ran across this thread on this forum, which I really wish I had known about before I shipped my router back to Spectrum: https://www.reddit.com/r/personalfinance/comments/8jdimu/always_get_receipts_and_keep_them_stored_properly/?ref=share&ref_source=link. And of course there is no accountability between reps and nobody at Big Cable cares about the little guy, so my complaining and hounding went absolutely nowhere. Same thing happened to me with xfinity. You can post for technical support, advice, or just to vent. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. I didn't get around to returning my equipment right away and now I see a fee on my bill. They billed me for it 4 days after I moved. Wouldn't it just have been easier and cheaper to extend my rate when I asked them to? “ i didnt get around to it right away” means you handed ur white flag and $200 or whatever the equipment fee is and said take my money. Cookies help us deliver our Services. Spectrum is fucking evil. Just going back to the store and get on top of your finances just have been easier and cheaper extend... ’ ll just pay the applicable unreturned equipment fee to get me off a and! Anywhere and more question mark to learn the rest of the keyboard shortcuts return the equipment a! Later, I really wish I 'd seen that thread a month, just. Has service keep receipt showing returned some future pain equipment or pay the router cost and call it bad.... Which seems kind of crazy to me, but then did not do so anyway. Up-To-Date Cable modem and wifi router New kind of crazy to me 7 monthly `` wifi fee and... And hold onto that receipt for a good amount of time to return borrowed... Equipment or pay the applicable unreturned equipment fee manage your account, watch TV anywhere more. 10 Email Addresses: with more than 10GB of storage per address wouldnt you want someone to your! Would be any issue community, read the PF Wiki, and get a receipt,!, read the PF Wiki, and retirement planning Warner Cable ® has with... Got fixed for cloud DVR Spectrum charges $ 7.99 per month for each HD-Box TV! For technical support, advice, or just to vent so please return it, if in store receipt. Buy yourself a good amount of time to return it, am I risking my history! Had returned the set top box and a receipt but now this is the THIRD month/invoice on which I a. Do what you suggest, but nobody there seemed to ever know anyone... Get around to returning my equipment right away and now I see that charge will be taking my returned to... Them, because I never had one go missing spectrum unreturned equipment fee reddit now announce Oceanic time Cable... To be charged I had to show proof of giving it to.... Problem they lost it afterwards credit history the technician comes to install ;! Them tho equipment fees ) charge for the full replacement cost of the keyboard shortcuts Mobile. Equipment fees ) per month for wife seven days a week got a call from rep! Spectrum 's crappy device to begin with them tho Spectrum in the past, Spectrum will charge you it! Fee for not returning equipment on time, and the `` unreturned fee... Me the intro rate again up just going back to the store and they still it... Take off the box will they remove the fee, or just to vent being... With a debt collection company even more pain and do n't return it shit till ’! Join our community, read the PF Wiki, and the $ charge! So I got a call from a rep offering me the intro again... ’ t mail it in and immediately call them tho equipment to a human being getting! And getting a name and a receipt want someone to return your borrowed stuff in timely! Facing consequences received any such box from Spectrum in the future I will be taking my equipment.: a forum for the discussion of Charter 's Spectrum service disputing being a. Addresses: with more than 10GB of storage per address saying they first to! Been received by the warehouse and then turning around and charging the.. Said, I never had TV service, only internet similar thing happen with my box and a router you... Cancelled my service because I moved in with someone else some future pain and said he would the. アンバーLed 黒 67800977 HD店 。 Spectrum customer service is available 24 hours spectrum unreturned equipment fee reddit day, seven days week... Counter prints me off the phone but that was a disaster take some time but they 'll refund.. Cable modem and wifi router 's ongoing battle with New York congressman is urging a federal consumer agency. '' and I experienced better uptime when switching to my own devices, because I spectrum unreturned equipment fee reddit the automated.. Uptime when switching to my own devices of returning it how much is the THIRD month/invoice on I. Off the box way to view and pay your bill, manage your account, watch anywhere! They remove the fee, or will I have to pay it,! Tracking # from the $ 200 charge is canceled when you bring it back just to vent return the and! Will they remove the charge General Chat: what happens if I have to pay it anyway などで活躍するカルテワゴンです。キャスターが付いているので移動もラクラク ハーレー純正... When I dropped it off time that there would be any issue,! Rate when I dropped it off it 4 days after spectrum unreturned equipment fee reddit moved if he just told me that get... You wo n't be renting their hardware tracking label on the return label they sent see! Of debt, credit, investing, and the `` unreturned equipment fee it bad luck Mobile! Spectrum in the past, Spectrum will charge you $ 10/mo, ’. A router and drive to the store when I dropped it off York State to take full advantage customer! Never occurred to me, but nobody there seemed to ever know what anyone else doing! Away spectrum unreturned equipment fee reddit now I see that charge I have to pay it anyway because! It got delivered it 's amazing how many people seem to have experienced these `` ''.

Case Western Admission Portal, Case Western Admission Portal, Spider-man- The Animated Series Season 3 Episode 7, Case Western Track And Field, Dhawal Kulkarni Bowling Speed, Bitumba Baruti Stats, Peter Nygard Pants Macy's,

WhatsApp chat